Total Tools Unifies Data to Drive Omnichannel Experiences That Boost Loyalty

Total Tools, Australia’s largest professional tool retailer, needed a new tool for marketing. The brand wanted to unify their customer data to drive a seamless omnichannel experience and connected loyalty program. Only by understanding their customers’ behavior could they effectively personalize messages across channels (email, SMS, and CRM). Find out how.

Harmonizing Customer Experiences: Elevating Your Omnichannel Strategy through Data-Driven Refinement

Practical insights to implement a robust Omnichannel strategy for your retail business - Anchanto

Using omnichannel technology to improve patient engagement

Best Practices For Unified Commerce Strategy - Storyly

Lexer Blog

Unified commerce: Making the most of a true Omni Channel experience

What is omnichannel?: A CX guide for 2024

About the Book An omni-approach to retail has the potential to boost through-the-door footfall, deepen levels of customer insight, improve service,

Omnichannel Retail - 2nd Edition by Tim Mason & Sarah Jarvis (Paperback)

What is Omni-Channel? 20 Top Omni-Channel Experience Examples

JTAER, Free Full-Text

Discover the Omnichannel Difference in 2024

Omni-channel Customer Experiences

Omnichannel Marketing: What It Is, Why It Works, and How to Use It - CleverTap